Shipping Policy

At V-Annes, we know you’re excited to get your baking mixes, and we work hard to get your order on its way as quickly as possible! 💕

Processing & Shipping

Orders are typically processed and shipped within 1–2 business days after your order is placed. While we do our best to get every order out quickly, there may be times when processing takes longer due to holidays, high order volumes, unexpected circumstances, or other factors.

Once your order has shipped, you’ll receive tracking information so you can follow your package along the way.

We currently ship orders using FedEx and UPS. Shipping times vary depending on your location and the service selected at checkout. Please keep in mind that carrier transit times are estimates and are outside of our control once your package has been handed over to the carrier.

Summer Shipping ☀️

During the warmer months, heat can create additional challenges when shipping certain products.

To help minimize the amount of time your order spends in transit during hot weather, only expedited shipping options are available during the summer months. Standard shipping will not be offered during this time.

Cold Packaging

All orders shipped during the summer months will also include a flat $15 Cold Pack Fee, which is added to your order in addition to the shipping cost.

Our cold packaging includes insulated lining and ice packs designed to help keep your treats cooler during transit. These additional layers give your order the best chance of arriving in good condition, but they are not a guarantee against melting.

The $15 Cold Pack Fee covers the additional insulated packaging and ice packs needed to help protect your order during warm-weather shipping.

Once your package leaves our hands, it may be exposed to conditions beyond our control, including:

• High temperatures
• Direct sunlight
• Carrier delays
• Extended transit times
• Packages being left in hot locations after delivery

Please Note:

V-Annes does not offer refunds or replacements for items affected by heat or melting during shipping, with or without cold packaging.

Please take weather conditions and your shipping destination into consideration when placing your order, especially during the warmer months.

By placing an order during periods of warm or hot weather, you acknowledge and accept the risks associated with shipping temperature-sensitive products.

Delivery Issues

If your package appears to be delayed or has an issue while in transit, please contact the shipping carrier directly using the tracking information provided. Once an order has been handed over to the carrier, delivery times and conditions are outside of V-Annes' control.

If you have questions about your order or shipping, please contact us and we’ll be happy to help however we can!